FAQ

Absolutely nothing — shipping is 100% FREE on every order, worldwide. No minimums, no promo codes, no surprise fees at checkout. Ever.

Orders are carefully processed within 1–3 business days (Monday–Friday). From dispatch, delivery typically takes 7–17 business days depending on your destination — and you'll have full tracking every step of the way. For complete details, see our Shipping Policy.

Yes! As soon as your order ships, we email you a tracking number so you can follow your package from our warehouse to your door.

We do — GRRR ships worldwide, and shipping is free everywhere. Even better: we cover all customs duties and import taxes, so you'll never be asked to pay extra fees on delivery.

If you need to update your address, contact us within 24 hours of placing your order at support@grrrpets.com and we'll take care of it. Once an order is in transit, the address can no longer be changed.

Of course — orders can be cancelled any time before dispatch for a full refund. Just email us with your order number. If your order has already shipped, no worries: our 30-day return policy has you covered.

Yes — safety is non-negotiable for us. We use pet-safe, non-toxic materials and skin-friendly fabrics across our entire range, and every product is tested for everyday use before it earns the GRRR name.

Each product page includes a simple size guide based on your dog's weight and breed. If your pup is between sizes, we recommend sizing up for extra comfort. Still unsure? Email us a photo and your dog's weight — we love helping with this.

Very. Most GRRR fabrics are machine-washable, and our beds come with removable, washable covers. A clean home and a happy dog can absolutely coexist.

Our products are built with durable, chew-tested materials and reinforced stitching designed for real, everyday play. For dedicated power-chewers, we recommend our toughest toys in the Toys & Play collection — and remember, no product replaces supervision with a determined chewer.

Because we design for your home as much as for your dog. Warm, neutral tones and clean modern shapes mean GRRR pieces blend beautifully into your space instead of clashing with it. Premium comfort for them, premium look for you.

We accept all major payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and PayPal. Full details in our Payment Policy.

Completely. All payments are processed through Shopify's encrypted, PCI-compliant checkout — the same secure infrastructure trusted by millions of stores worldwide. We never see or store your card details.

Yes! Our summer sale features discounts of up to 50% off across the collection — but only while the countdown timer is running. When it ends, prices go back up, so don't wait too long. 🐾

Your payment method is charged when you place your order. You'll receive an order confirmation email right away with your receipt.

We offer a 30-day money-back guarantee. If you or your pup aren't completely happy, return the item within 30 days of delivery for a full refund or exchange — no hassle, no hard feelings. Full details in our Return & Refund Policy.

Easy: email support@grrrpets.com with your order number and we'll walk you through the rest. Most returns are resolved within a few days.

We're sorry — and we'll fix it fast. Send us a quick photo at support@grrrpets.com and we'll send a replacement or issue a full refund, whichever you prefer.

Once your return is approved, refunds are issued to your original payment method within 5–10 business days, depending on your bank.

Email us at support@grrrpets.com, call +1 647-785-7045, or use the form on our Contact Us page. We typically reply within 24 hours.

We're proudly based in Mississauga, Ontario, Canada — 1405 Crestdale Road, Mississauga, Ontario L5H 1Y1. 🇨🇦